The LTS lifecycle is 5 years from release date. The CrashPlan app is supported on computers running Ubuntu operating systems until the end of Ubuntu's Long Term Support (LTS) lifecycle.

For details on the support lifecycle, see Red Hat Enterprise Linux Life Cycle.

For more details, see the service and application sections of the CrashPlan Status Messages article.CrashPlan supports the latest minor release for each supported major RHEL version after we have certified it to work with our software.

Destination unavailable - restart your computer, be sure you have an Internet connection.

When archive maintenance runs on your backup archive, all backup activity stops until maintenance has completed.

Unable to backup: Archive is being maintained - message in the CrashPlan app.

Synchronizing - this happens from time to time, but if that status never goes away, please submit a support request through the Service Desk.

Next Backup in xxx minutes, or Backup running - good news, check back in later to confirm the backup occurred.

If there a device listed that you are no longer using, or it was replaced with a new computer, and the old backup can be deactivated, let the Service Desk know.įor questions or assistance, please submit a support request through the Dartmouth Service Desk.

Make sure computer is connected to the Internet and has not been turned off or asleep.

Restart your computer if needed to get the CrashPlan service running again.

Make sure that the CrashPlan service is running, and shows up in the menu bar (Mac) or system tray (PC) where you can check the status.

What should I do about devices listed in the report that are not backing up?

For devices that are listed as not having backed up in over 14 days, they may be defined with orange or red text for your attention.

This report is providing a status overview of backup activity for the Dartmouth computers you have enrolled in the CrashPlan service.

For users of Dartmouth’s CrashPlan backup service, you regularly receive via email Backup Report notifications from CrashPlan for Enterprise.

Crashplan enterprise